Chapter 1: Introduction: What is interpersonal mastery and why must leaders be adept in using these core relational skills

Chapter 2: Dialogue Skills: How dialogue works or doesn’t work in communication with others

Chapter 3: Deep Listening: The power of deep listening in building trust and leading well

Chapter 4: Constructive Feedback: The critical, and much underutilized, powerful skill of giving and receiving truly constructive information between co-workers, in the team, within the organization, and in life

Chapter 5: Managing Up: How to manage ‘up’ to others in authority and how it can impact personal success

Chapter 6: Conflict Management: Why conflict is necessary to organizational healthy, managing and transforming conflict effectively and with grace

Chapter 7: Key Learnings for Module 2

Chapter 1: Introduction: The value and wisdom of teams, and the dynamics that make or break teams 

Chapter 2: Step Ladder of Team Dynamics: The 5 key steps to success for real teams.

Chapter 3: Team Mission, Vision, Values: What they are, what they are not, and how to create powerful MVV statements that inspire others

Chapter 4: Decision Making: The 5 key questions to ask before any decision is made and then choosing the right methods to do it well

Chapter 5: Delegation: What delegation is and is not, principles to do it well, and why it matters to the success of the team and organization

Chapter 6: Effective Meetings: The cure for wasteful meetings, what to consider, how to plan and execute powerful and engaging meetings that truly work

Chapter 7: Trust: Creating and sustaining trust between and among members of a team and within the organization – beginning with the leader

Chapter 8: Key Learnings for Module 3

Chapter 1: Introduction: The focus is on the culture within larger system of the organization, what that means, and how to navigate it successfully

Chapter 2: Culture: Four cultural archetypes and using the C.A.T. Scan (a Cultural Analysis Tool) to assess the current culture and then make strategic choices about where it needs to be, if different

Chapter 3: Change: Key considerations for leading change, 5 common responses to change, and designing organizational change from the ground up

Chapter 4: Accountability: Creating an accountability model to drive success and employee engagement, including recognition

Chapter 5: Courage: The Courage Quotient (CQ) to assess personal and organizational courage to act where and when it is important to act

Chapter 6: Key Learnings for Module 4